Right of withdrawal

Return your order online

If you are a protected buyer, meaning that you are:

A) a consumer

or

B) an individual entering into a contract with us that is directly related to your business activity but is not of a professional nature for you

you are generally entitled to withdraw from a distance contract.

You can withdraw from the contract online using the Return your order form. You can also send us a notice of withdrawal, for example by email to [email protected].

How long do I have to return an item to RMDBike?

The statutory withdrawal period is 14 days. At RMDBike, we voluntarily extend this period to 365 days for unused products.

You have 365 days to withdraw from the contract, provided that the product has not been used.

The withdrawal period begins:

• for goods, when you or a third party indicated by you, other than the carrier, takes possession of the goods. If the contract covers several goods delivered separately or in batches, the period begins when the last item, batch or part is taken into possession;
• for digital content, on the date the contract is concluded.

To meet the deadline, it is enough to send your notice of withdrawal before the deadline expires.

The product must be returned to: Usługowa 17, 15-521 Zaścianki, no later than 14 days from the date of withdrawal.

Your refund will be made without undue delay, in accordance with the Store Terms and Conditions, and no later than 14 days after we receive your notice of withdrawal.

If we have not offered to collect the goods, we may withhold the refund until we receive the product or proof that it has been returned, whichever happens first.

Most refunds are processed on Wednesdays and Fridays. If your return reaches us after one of these days, the transfer may be made during the next refund run. Your refund will be completed within the deadline required by applicable law.

Please note that the right of withdrawal does not apply in certain cases, including:

• made-to-order or personalised goods, including cut or modified handlebars and assembled scooters or bikes. Assembly and modification costs are non-refundable;
• goods that are liable to deteriorate rapidly or have a short expiry date;
• sealed goods that are not suitable for return for health protection or hygiene reasons once the packaging has been opened;
• sealed audio or video recordings and computer software once the packaging has been opened;
• digital content not supplied on a physical medium, where:
  • you gave your prior express consent for supply to begin,
  • you were informed that you would lose your right of withdrawal and acknowledged this,
  • before supply began, you received confirmation of the contract and your consent on a durable medium.

Full information about the right of withdrawal is available in the Store Terms and Conditions.

How do I return a product?

Go to the Return your order page and follow the instructions in the form.

Return shipping costs depend on the selected delivery method and parcel size.

You can also return the product yourself to:
ARM Robert Maczyński Sp. z o.o., 17 Usługowa Street, 15-521 Zaścianki, phone: +48 535 590 590

Follow these steps:

1. You can complete and print the return form, but this is not necessary if you use the Return your order option.
2. If you paid cash on delivery, provide your bank account number and the account holder’s details.
3. Pack the product, preferably in its original packaging, especially when returning a scooter or bike.
4. Protect the parcel against damage during transport.
5. Send the parcel using your preferred delivery method.
6. We do not accept cash-on-delivery parcels.
7. Once we receive the parcel, we will check its contents and issue a refund if everything is in order.
8. Your refund will be issued no later than 14 days after we receive your notice of withdrawal. In practice, we usually process it sooner.
9. We will refund you using the same payment method used for the purchase, unless you expressly agree to a different refund method.

Complaints

The information below applies to protected buyers. If you do not fall within this group, the full complaint rules are available in the Store Terms and Conditions.

If we have not performed the contract correctly, you can submit a complaint, preferably by email to [email protected] or by post to 17 Usługowa Street, 15-521 Zaścianki.

Products

We are liable for any lack of conformity of the goods with the contract that existed at the time of delivery and becomes apparent within two years.

Under applicable law, you may request:

a) replacement of the product

or

b) repair of the product

In certain cases, you may also:

a) withdraw from the contract

or

b) request a price reduction

Full details are available in the Store Terms and Conditions.

Digital content

We are liable for any lack of conformity of digital content with the contract that existed at the time of delivery and becomes apparent within two years.

If the digital content does not conform to the contract, you may request:

a) that the digital content be brought into conformity with the contract

or, in certain cases:

b) a price reduction

or

c) withdrawal from the contract

The full complaint rules are available in the Store Terms and Conditions.

How do I submit a complaint?

1. Download the complaint form and complete it. You do not need to print it.
2. Describe the problem, what happened and how it happened.
3. Take clear photos of the defect and one photo showing the entire product.
4. You can also record a video if the photos do not show the problem clearly.
5. Send the completed form and supporting materials to [email protected].
6. Do not return the product until you receive our reply.
7. We will contact you if we need any additional information.
8. We will respond within 14 days.
9. If necessary, we may consult the manufacturer. Your complaint will still be assessed in accordance with applicable law.
10. Thank you for your patience.